Impact of Doctors’ Competence & Behavior on Satisfaction of Patients: A Case Study of Hepatitis Patients in Public Sector Hospitals of Punjab.
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Abstract
Patient satisfaction is an important indicator of the quality of physician’s care giving behavior in public healthcare institutions. Ranking of Pakistan in having number of hepatitis patients is 6th in the world statistics. In spite of having such a large number of liver patients in Pakistan, little importance has been given to evaluate the satisfaction level of such patients with regard to competence and behavioral implications of their doctors during their treatment. This study has been conducted in order to understand the level of patient’s satisfaction in terms of doctor’s level of technical competence and expertise as well as their attitude and behavior while dealing with their patients in outdoor departments of public sector hospitals of the Punjab, Pakistan. Moreover, evaluation of demographic characteristics of patients in social context is the secondary objective of this study. A cross sectional survey has been conducted among 720 patients suffering from hepatitis disease. Face to face interviews were carried out using structured Questionnaire. The data has been analyzed by using SPSS. The results indicated that technical competence and behavioral implications of physician significantly affect the general satisfaction level of hepatitis patients in public sector hospitals of the Punjab.
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